Refunds & Guarantee

Last updated 25 September 2026

These refund terms cover the automated audits and Website Monitoring.

The guarantee, stated precisely

If your report does not identify at least three specific, fixable issues on your website, you get a full refund.

That is the whole test. It is deliberately objective rather than a vague satisfaction promise, so that you can tell in advance whether you qualify, and so that we cannot argue our way out of it.

How to claim

Reply to the email that delivered your report, within 30 days of delivery, and say you want a refund. There is no form, no phone call, and you do not have to justify the request beyond the sentence above. Refunds are issued to the original payment method through Stripe, normally within 5 business days.

What "specific and fixable" means

A specific, fixable issue is one that names something on your site and something you could do about it — for example the element slowing your mobile page as named in the PageSpeed measurement, a contact detail that is missing or inconsistent across your public listings, or a named page missing from search results. A general observation such as "your site could be faster" does not count towards the three.

What is not covered

• We cannot refund on the basis that you disagree with a recommendation, or that implementing it did not produce a particular commercial result. The product is the analysis, not an outcome.
• We cannot refund a report you requested for a URL you do not control, after it has been produced.

Wrong website or wrong email

This is not a refund situation and costs you nothing. Email us within a few hours of purchase with the correct details and we will re-run the audit against the right site at no charge. Nothing needs to be cancelled or repurchased.

Monitoring subscriptions

Website Monitoring at $149/month can be cancelled at any time: email us or reply to any monitoring email and ask to cancel. We process it the same business day. You are not charged again and no further reports are sent; the month already paid for is not refunded or pro-rated, and there is no cancellation fee. Monitoring carries no money-back guarantee.

Chargebacks

If something has gone wrong, email us first — the guarantee above is faster than a chargeback and we will honour it.