See where case enquiries are likely to leak before anyone calls back.
Prospective clients find your firm, start an enquiry, and never finish it. It is rarely the marketing — it is usually mechanical, and it never shows up in a monthly report because the enquiry simply never arrives.
Case-Intake Visibility Audit — Harborview Legal LLP
- Evidence
- Search results for the firm show the number only in a header image; no page returned shows it as text.
- Impact
- Legal enquiries skew heavily to phone and to mobile. A number that cannot be tapped adds friction at the moment of highest intent.
- Action
- Check every page template. Render the number as text inside <a href="tel:+1...">.
- Evidence
- Google PageSpeed Insights, mobile: performance score 41/100, Largest Contentful Paint 4.9s, Total Blocking Time 820 ms.
- Impact
- Measured against a 2.5s target. A slow page on a phone loses people before they reach the contact route.
- Action
- Start with the LCP element and the render-blocking scripts named in the PageSpeed report.
- Evidence
- Searches for the firm’s name with each advertised practice area return pages for four of six areas.
- Impact
- Prospective clients searching for those services may not find the firm at all.
- Action
- Check that the two missing practice-area pages exist, are linked from the menu and are not blocked from indexing.
The report is the product. Here is its anatomy.
Every report has the same structure, framed around one question: can someone who already wants to contact your firm actually succeed? Each section says whether it rests on our measurement or on public research.
What was measured
Mobile performance of the URL you supply, from Google PageSpeed Insights: performance score, Largest Contentful Paint, First Contentful Paint, Total Blocking Time and layout shift.
Executive summary
Two or three paragraphs naming the single largest likely leak, written for a managing partner to read in sixty seconds.
Intake-path sections
Contact routes, click-to-call, mobile experience, the enquiry form, practice-area pages, security and email, and local visibility, each labelled measured, researched or best practice.
Top 10 action list
One ranked list across the whole intake path, ordered by likely commercial impact.
Eight areas along the path a prospective client walks.
Only speed is measured by us. The rest is reviewed from public web research by an AI model — we do not submit your forms, load your site on test devices or query your DNS.
Speed — measured
Google PageSpeed Insights on mobile, run against the URL you supply at checkout: score, LCP, FCP, Total Blocking Time and layout shift.
Contact routes — researched
Whether contact pages, forms and phone numbers can be found from public search, and what stands in the way.
Click-to-call — researched
Whether the firm’s number appears as text a phone can dial, as far as public pages show.
Mobile experience — researched
Likely friction for someone enquiring from a phone, from what is publicly visible. Not a device test.
Enquiry form — researched
What can be seen about the enquiry form on public pages. We do not submit or test your form.
Practice-area pages — researched
How practice-area pages are indexed and described in search results.
Security and email — researched
Publicly discoverable signals and the checks worth making. This report does not scan your server or query your DNS.
Local competitive visibility — researched
How the firm appears against nearby firms in public search results and listings.
Cross-ranked priorities
One ordered list across the whole intake path, ranked by likely effect on enquiries.
Priced as a decision, not a retainer.
The same method as the general audit — one measurement plus public research — scoped, framed and ranked around one job: the intake path.
Who this is for, and who it is not for.
A good fit if
- You are a small or mid-sized law firm with a live website
- You suspect enquiries are being lost but cannot see where
- You want one clear answer, not a marketing retainer
- You or a developer can action a fix list
- You would rather read a document than sit through a pitch
Not a good fit if
- You want someone to implement the fixes for you
- You want ongoing legal marketing consulting
- You are looking for guaranteed case volume — nobody can sell you that
- Your site is not live yet
- You need a manual review of custom case-management software
30-day money-back guarantee
If the report does not identify at least three specific, fixable issues, reply to the delivery email within 30 days for a full refund. No forms, no call. Full terms on the refunds page.
The report is complete on its own.
Nothing is held back, and nothing in the report depends on buying anything else. It is a finished document about your site as it stands today.
Websites do drift, though — a plugin update slows a page, a template change breaks a form. If you want the same site re-measured every month so that movement shows up as a number, Website Monitoring is $149/month and can start before your audit, after it, or never. It is a separate product, not an upgrade to this one.
Before you buy.
How is this different from the $199 Complete Website Audit?
Same method — one live measurement plus public research — but scoped and prioritised around one job: the intake path a prospective client walks. Findings are ranked by likely effect on enquiries rather than generic severity. If you want the general-purpose version instead, the Complete Website Audit is $199.
How fast do I get it?
Within one business day of purchase, by email. If the automatic report cannot be generated, you get an email saying so and Julien sends it personally within one business day.
Do I have to get on a call?
No. The automated audits involve no sales call, no discovery session and no scheduling. You buy a report and you receive a report.
Is this legal advice or legal marketing consulting?
Neither. It is a technical and commercial audit of your website's intake path. It makes no claim about case outcomes and gives no legal advice.
What if my intake path turns out to be fine?
Then the report says so plainly, and the guarantee applies — if it cannot show you three specific fixable issues, you get your money back.
What information do you need from me?
Two things, both collected at checkout: the website to audit and your firm name. The report goes to the email address you use at checkout.
Who is behind this?
Relaycairn, operated by Julien in Vermont, USA. Contact details are on the contact page, and every report is sent from that same monitored address.
Stop guessing which part of intake is losing the enquiry.
One measured check and a researched review of the public intake path, one prioritised report, delivered within one business day. Flat $349 with a 30-day money-back guarantee.